Training Programmes

Our training courses are especially designed for the general practice environment and are based on the latest academic research but, more importantly, on extensive practical hands-on experience. We deliver to large groups such as CCG, Federations, Groups of Practices, or to small groups in the practice. Our training modules utilise creative teaching techniques and challenge delegates to think differently about their jobs. We aim to equip attendees with a wide range of tools and skills to use in their days tasks which ultimately make a difference to patient satisfaction and to staff motivation.

We are flexible in our approach and can even deliver some of our suitable sessions remotely to support your practice needs. We can also deliver in person where this is practical and possible. If you have a particular training need but can’t see it in our brochures please contact us as we have many supplementary topics ready for delivery. As members of the Kindness ® Foundation we aim to support the NHS is our costings and you will find us open, transparent and amenable in our quotation for your training.

Currently our most popular training programme is Care Navigation. As practices aim to deal with high demand and limited capacity this training aims to introduce a different approach to accessing general practice services. Does every request for a GP appointment need a ‘call-back’ or for the patient to come to the practice for a consultation with the GP? Could it have been dealt with more appropriately by a member of the MDT or elsewhere? The aim is to get patients to the right service for their needs. If you are interested in this training have a look at our care navigation training outline or get in touch with us and we will be pleased to assist you.

ZERO TOLERANCE / DEALING WITH AGGRESSION IN THE GP PRACTICE

We also offer a half day training session for GP staff  on Zero Tolerance to violence or aggression. This is a very popular training session – we wish it wasn’t necessary but unfortunately it is!  This session covers an examination of what ‘zero tolerance’ means in practice, observational skills, communication techniques, de-escalation skills and how we can remain patient centred and empathetic whilst keeping ourselves safe. Just contact us and we will be happy to share our agendas on this topic based on your particular needs.

TRAINING TESTIMONIALS

“Thank you so very much for presenting the most eye opening training I have ever attended yesterday!  To be honest when I read the agenda I almost didn’t sign up because I felt that I knew my practice management style etc.
However, what your training showed me was that in the 14 years in my current post I have completely turned from one style of manager to another style theory manager and where I don’t want to go back completely I need to review this.
Your attachment is now firmly stuck up on my notice board right in front of my nose – and I plan to change!!”

PRACTICE  MANAGER Clackmannanshire Community Healthcare Centre

“The feedback from my staff is that the training was very good as always. Difficult subject delivered with great knowledge, learning styles and sound theory. Even the most ‘reluctant’ person came away saying that this made her think really deeply about how she communicates with patients. What a result!!”

Practice Manager, ELSTREE, LONDON

“Thanks again for this delightful training which everyone has given excellent feedback !! The tutor was excellent.”

Practice Manager, Saville Medical Group, Newcastle Upon Tyne

ADDRESS

Prima Linea Training Associates
Aghalee
21 Orken Lane
BT67 0DE

PHONE

(028) 9265 1785

EMAIL US

training@primalinea.co.uk
therapy@primalinea.co.uk
roleplay@primalinea.co.uk