Our Services

Home » Our Services

TRAINING

Our training courses are especially designed for the general practice environment and are based on the latest academic research but, more importantly, on extensive practical hands-on experience. We deliver to large groups such as partnerships, federations, groups of practices or to single practices. Our training modules utilise creative teaching techniques and challenge delegates to think differently about their jobs. We aim to equip attendees with a wide range of tools and skills to use in their daily tasks which ultimately make a difference to patient’s care, practice objectives and to staff motivation.

Our most popular topics include ‘Care Navigation at the front of the GP Practice’, ’Dealing with challenging patient situations at the GP Reception’, ‘’ Excellence in Call Handling for GP Front Line Staff’, ‘Dealing with aggression or (threat of) violence in the GP Practice’, ‘Chaperone Training’, ‘Medical Terminology & Abbreviations’ amongst many other topics.

MEDIATION

We also offer confidential, professional mediation services to General Practice and have a comprehensive brochure highlighting this service.

ROLEPLAYING

We also offer expert roleplaying services. Our body of actors have experience of the simulated patient component of medical examinations. We can provide a face-to-face, telephone or group role playing service to meet your needs. We have a range of highly skilled and trained role-players who will provide a realistic customer, patient, client experience for your organisation. Our role players pride themselves on getting it just right and will deliver a high quality experience to the most exacting specification.

KINDNESS

We are flexible in our approach and can even deliver some of our suitable sessions remotely to support your practice needs. If you have a particular training need but can’t see it in our brochures please contact us as we have many supplementary topics ready for delivery. As members of the Kindness ® Foundation we aim to support the NHS is our costings and you will find us open, transparent and amenable in our quotation for your training.

CLICK TO SEE OUR
INFORMATION BROCHURES

TRAINING TESTIMONIALS

Thank you so very much for presenting the most eye opening training I have ever attended yesterday! To be honest when I read the agenda I almost didn't sign up because I felt that I knew my practice management style etc. However, what your training showed me was that in the 14 years in my current post I have completely turned from one style of manager to another style theory manager and where I don't want to go back completely I need to review this. Your attachment is now firmly stuck up on my notice board right in front of my nose - and I plan to change!!

The feedback from my staff is that the training was very good as always. Difficult subject delivered with great knowledge, learning styles and sound theory. Even the most ‘reluctant’ person came away saying that this made her think really deeply about how she communicates with patients. What a result!! However, what your training showed me was that in the 14 years in my current post I have completely turned from one style of manager to another style theory manager and where I don't want to go back completely I need to review this. Your attachment is now firmly stuck up on my notice board right in front of my nose - and I plan to change!!

Thanks again for this delightful training which everyone has given excellent feedback !! The tutor was excellent.

Thank you again for delivering another very high quality session, I'm grateful for your continuing input.

Following on from the training session recently all staff are still reflecting on it and taking a lot of positive advice on board. Even yesterday there was a noticeable change in our management of messages and I just wanted to pass the positive feedback back to you. We also complimented the tutor on her presentation skills and how she made the topic so interesting and engaging. Feedback from my other GP colleagues was also very positive.

Even although I have worked in surgery for 12 years I learnt some new information which I hope will help me in my job. Brilliant delivery. Fun and engaging. Interesting and relevant to the role I have at work.

Very relevant. Thought provoking. Great ideas / techniques to put into practice. The way it was delivered, Tutor was interesting, funny and engaging. Thought provoking and challenging.