Emotional Intelligence and Developing Resilience in the Team
The practice team (inc GPs) deal with highly emotive communications every day. This insightful workshop examines the components of El, why it’s important and how to build it practically. How can we keep coming back every day with renewed vigor to care for our patients. Just what exactly is resilience?
GP Training Courses Many GPs attend our manager and staff training courses – communication skills and front line patient handling skills are generic across all posts within the practice. We deliver training to many GPs in their first five years of practice – management, communication skills, appraisal skills etc. Many GPs are interested in change
Practice Manager Training Courses Practice Management is a very demanding, and sometimes lonely, position in the practice – caught between the partners and the staff. Our training recognizes this unique position and the myriad of skills required to fulfill this multi-faceted job. Our practice manager training is commissioned by some of the leading academic colleges
Zero Tolerance to Aggression and Violence in the Workplace Unfortunately despite our best efforts sometimes communication goes wrong. The incidents of aggression and violence against healthcare staff are well documented. Our front line staff are often subjected to the most unacceptable abuse – verbally and/or physically. How good is your practice policy on dealing with