Training Programmes

Our training courses are especially designed for the general practice environment and are based on the latest academic research but, more importantly, on extensive practical hands-on experience. We deliver to large groups such as CCG, Federations, Groups of Practices, or to small groups in the practice. Our training modules utilise creative teaching techniques and challenge delegates to think differently about their jobs. We aim to equip attendees with a wide range of tools and skills to use in their days tasks which ultimately make a difference to patient satisfaction and to staff motivation.

Our training is available for delivery by remote technology to support covid-19 safety concerns


We are delighted to bring you our NEW ONLINE TRAINING ACADEMY which offers high quality training for all GP practice staff which can be accessed in their own time and worked through at their own pace. Our first course is ‘Care Navigation at the GP reception’ and has a full introduction and 3 interactive, motivational modules along with downloadable templates, models and documents to assist any practice in taking on this important task. You can purchase entry to the course either singly through paypal or if you would like a special group access for your practice please contact us at or via our website contact page. Further details and access to the online academy is available HERE

Practice Receptionist and Staff Specialised Training Programmes

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GP & GP Practice Manager Specialist Training Programmes

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“Thank you so very much for presenting the most eye opening training I have ever attended yesterday!  To be honest when I read the agenda I almost didn’t sign up because I felt that I knew my practice management style etc.
However, what your training showed me was that in the 14 years in my current post I have completely turned from one style of manager to another style theory manager and where I don’t want to go back completely I need to review this.
Your attachment is now firmly stuck up on my notice board right in front of my nose – and I plan to change!!”

PRACTICE  MANAGER Clackmannanshire Community Healthcare Centre

“The feedback from my staff is that the training was very good as always. Difficult subject delivered with great knowledge, learning styles and sound theory. Even the most ‘reluctant’ person came away saying that this made her think really deeply about how she communicates with patients. What a result!!”

Practice Manager, ELSTREE, LONDON

“Thanks again for this delightful training which everyone has given excellent feedback !! The tutor was excellent.”

Practice Manager, Saville Medical Group, Newcastle Upon Tyne


Prima Linea Training Associates
21 Orken Lane
BT67 0DE


(028) 9265 1785