Emotional Intelligence and Developing Resilience in the Team

The practice team (inc GPs) deal with highly emotive communications every day. This insightful workshop examines the components of El, why its important and how to build it practically. How can we keep coming back every day with renewed vigor to care for our patients, just what exactly is resilience?

Our brochure gives a flavour of our most popular courses but if there is something in particular you would like, and you don’t see it listed, please let us know as we have many ready-developed specialised courses available also.

Click here for a link to our Receptionist & Staff Training Brochure.

TESTIMONIALS

“Thank you so very much for presenting the most eye opening training I have ever attended yesterday!  To be honest when I read the agenda I almost didn’t sign up because I felt that I knew my practice management style etc.
However, what your training showed me was that in the 14 years in my current post I have completely turned from one style of manager to another style theory manager and where I don’t want to go back completely I need to review this.
Your attachment is now firmly stuck up on my notice board right in front of my nose – and I plan to change!!”

PRACTICE  MANAGER Clackmannanshire Community Healthcare Centre

“The feedback from my staff is that the training was very good as always. Difficult subject delivered with great knowledge, learning styles and sound theory. Even the most ‘reluctant’ person came away saying that this made her think really deeply about how she communicates with patients. What a result!!”

Practice Manager, ELSTREE, LONDON

“Thanks again for this delightful training which everyone has given excellent feedback !! The tutor was excellent.”

Practice Manager, Saville Medical Group, Newcastle Upon Tyne

ADDRESS

Prima Linea Training Associates
Aghalee
21 Orken Lane
BT67 0DE

PHONE

(028) 9265 1785

EMAIL US

training@primalinea.co.uk
therapy@primalinea.co.uk
roleplay@primalinea.co.uk